Coviu Video Call Instructions
Getting Ready for Your Online Appointment
Australia-Based
Our psychiatrists are located in Australia and governed by Australian law.
Online Appointments
Get access to telepsychiatry services from any eligible area.
Comprehensive Services
Our psychiatrists specialise in various fields and various age groups.
We are looking forward to your upcoming appointment with JAAS Psych. To ensure a smooth and effective session via video call, please follow these step-by-step instructions. Our platform of choice is Coviu, which enables a secure and private consultation with your doctor.
Please take note that our psychiatrists are based in Sydney, Australia and our appointments are under Sydney time zone (UTC/GMT +10 hours).
Before Your Appointment
Step 1
Check Your Device and Internet Connection
Ensure you have a stable internet connection. A good connection is crucial for a clear video call without interruptions.
You can use a smartphone, iPad, or laptop for the session. Make sure your device is charged and ready to go.
Step 2
Test Your Video and Audio
It is your responsibility to check that your video and audio are working properly before your appointment.
Visit Coviu's Precall Test to test your setup.
This process will verify the functionality of your camera and microphone, as well as the speed of your internet connection, to confirm everything is in order. Please resolve any detected problems before your session begins.
Joining Your Video Call
Step 1
Find a Quiet Place
Ensure you are in a quiet, private space where you can speak freely without interruptions. This is essential for the confidentiality and effectiveness of your session.
Safety First: Please do not attempt to join the call while driving or in any situation that could compromise your safety or that of others.
Step 2
Join Video Call
Click on the Join Video Call button below or found in the top menu of our website. This will take you to the virtual waiting room of your doctor
Step 3
Wait for Your Doctor
Your doctor will pick up the video call prior to your scheduled appointment time. Please be patient as they may be finishing up with a previous patient.
Technical Issues
Should you encounter any technical difficulties during the call, please attempt to reconnect, consider switching to a different device, or verify your internet connection's speed. It is your responsibility to ensure that everything on your end is functioning smoothly to facilitate a seamless consultation.
We are committed to providing you with the best care and support. Following these instructions will help ensure a successful and productive video consultation. If you have any questions or need assistance, please do not hesitate to reach out to our office via email: info@jaaspsych.com.au
We’re Not An Emergency Service
Telehealth services, including those provided by JAAS Psych, are not for emergencies. In case of immediate risk, dial 000 or visit your local hospital’s emergency department.
If you are seeking additional supports, please see below.
Lifeline
A national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.
Suicide Call Back Service
Suicide Call Back Service offers free professional 24/7 telephone counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.
Beyond Blue
Whether you're seeking mental health information or 24/7 qualified support for you or someone else, Beyond Blue here for you.
headspace
headspace is Australia’s National Youth Mental Health Foundation, providing early intervention mental health services to 12-25 year olds.