Practice Policy
Guidelines and Information for Using Our Services
Australia-Based
Our psychiatrists are located in Australia and governed by Australian law.
Online Appointments
Get access to telepsychiatry services from any eligible area.
Comprehensive Services
Our psychiatrists specialise in various fields and various age groups.
About This Website
This website is owned and operated by JAAS FAMILY TRUST ACN 961 866 930 trading as JAAS Psych Consultants under the domain name www.jaaspsych.com.au. By booking an appointment with us, you agree to accept and be legally bound by these Terms of Use.
We may amend these Terms of Use from time to time without notice, and such revisions will take effect when they are posted on this website. Your continued use of this website will be regarded as your acceptance of these Terms of Use as amended.
Definitions
"We", "us", or "our" means JAAS Psych.
"You" or "your" means the person accessing this website.
"Content" means all materials and information on this website, including any logo, design, text, graphics and arrangement, and any underlying source code and software.
Privacy and Consent
The Australian Privacy Principles set out rights and obligations regarding collecting certain information, including personal, sensitive, and health information.
JAAS Psych collects information about you for the primary purpose of providing medical care. You consent to us collecting, handling, and storing the information.
We may use text or email notification services to send appointment reminders. You consent to receive such reminders.
We may use the information for reasons including, but not limited to, running the administrative aspects of the practice; billing purposes, including liaising with Medicare, WorkCover, or other similar bodies; and liaising with others involved in your healthcare, including your GP, psychologist, or any other health professional involved in providing you with care from time to time. This may include providing written reports and communicating via telephone or email.
We will store the information in accordance with applicable laws. For more details on how we handle your information, please refer to our Privacy Policy.
Informed Consent
JAAS Psych assumes you have the capacity to make decisions about your health and will endeavour to explain and communicate with you clearly about your diagnosis and treatment options. In addition, we will endeavour to explain the likely risks and benefits associated with any suggested course of treatment.
We encourage you to ask questions and to take time to consider matters thoroughly before commencing any treatment. However, any decisions you make about starting treatment are ultimately yours. There is never any requirement for you to accept the recommendations we make.
Emergency Service
JAAS Psych is NOT an emergency service. Appointments may need to be booked several days or weeks in advance, and we cannot provide an emergency response. If you are in crisis, please contact your nearest emergency department or local mental health service. In an emergency, dial "000". The following services may also be able to help you if you are in distress:
Lifeline (Telephone 13 11 14)
Suicide Call Back Service (Telephone 1300 659 467)
Beyond Blue (Telephone 1300 22 4636)
Termination of Services
We reserve the right to terminate our relationship with you at any time by giving you two days’ written notice. In addition, we may terminate our relationship immediately, without notice, if you act aggressively, disruptively, or do anything that may disrepute us.
Contact with Doctors
We regret that we cannot respond to any enquiries (other than administrative staff) via phone or email. If you have a question that relates to your medical condition or treatment, you must book an appropriate appointment to discuss these issues.
Video Consultations
Most consultations take place via video conferencing. Please ensure you have a reliable internet connection and a suitable environment for the consultation. Note that this technology has potential risks, including interruptions and technical difficulties.
Documentation and Forms
You must return all necessary documents/forms and a signed copy of this Policy at least five business days before any appointment. Failure to do so may result in the cancellation of your appointment and the forfeit of any deposit paid. Additional documents should be sent via email to info@jaaspsych.com.au.
Appointment Fee
JAAS Psych is a Private Practice. If you are suffering financial hardship, please discuss your options for psychiatric services with your GP. Our fees will vary depending on the service being provided. Our fees are privately billed and subject to change. Fees can be paid by bank transfer or credit card. Credit card payment attracts a 1.9% processing fee from third-party vendors.
Please refer to our Appointment Policy for detailed guidelines on payment methods, Medicare rebates, and other related information.
Lateness
Please arrive on time for your appointment. If you arrive 10 minutes late, your appointment time will need to be shortened, but you will still be charged in full. If you arrive more than 10 minutes late, the appointment is treated as a no-show, and you will be charged 50% of the consultation fee (for which you will not be eligible for a Medicare rebate). For more detailed guidelines on lateness and cancellations, please refer to our Appointment Policy.
Capacity Assessments Over Telehealth
Currently, we are not performing capacity assessments via telehealth to maintain our high standard of accurate and reliable evaluations. If you require a capacity assessment, we advise seeking a local practice that conducts in-person evaluations.
Patient Responsibilities
Patients are responsible for:
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Providing accurate and complete health information
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Following the prescribed treatment plans
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Attending scheduled appointments on time
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Communicating openly with healthcare providers
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Notifying us of any changes in health status or personal information
Feedback and Complaints
We value your feedback and strive to improve our services. If you have any concerns or complaints, please contact our Practice Manager. We aim to address and resolve all complaints promptly and fairly. If you are not satisfied with our response, you may contact the Health Care Complaints Commission (HCCC) for further assistance.
Health Records and Confidentiality
Your health records are maintained with strict confidentiality. Access to your health records is limited to authorized personnel only. We comply with all relevant laws and regulations regarding the confidentiality and security of health information.
Review and Updates to Policy
This Practice Policy will be reviewed annually and updated as necessary to reflect current best practices and legal requirements. Any changes will be posted on our website, and your continued use of our services will be deemed acceptance of the updated policy.
Contact Information
For any inquiries or further clarification regarding this policy, please contact us at:
Email: info@jaaspsych.com.au
We’re Not An Emergency Service
Telehealth services, including those provided by JAAS Psych, are not for emergencies. In case of immediate risk, dial 000 or visit your local hospital’s emergency department.
If you are seeking additional supports, please see below.
Lifeline
A national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.
Suicide Call Back Service
Suicide Call Back Service offers free professional 24/7 telephone counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.
Beyond Blue
Whether you're seeking mental health information or 24/7 qualified support for you or someone else, Beyond Blue here for you.
headspace
headspace is Australia’s National Youth Mental Health Foundation, providing early intervention mental health services to 12-25 year olds.