Help & FAQs

To book an appointment, visit our Book Now page. Choose a psychiatrist from the list and either click the outbound link icon to book via Halaxy or the envelope icon to send an email request. Please note that a referral from your GP is required before booking an appointment. Referrals must be sent via email or fax to ensure your booking is processed. For bookings via Halaxy: Click on the outbound link icon for your referred psychiatrist Select the type of appointment Select an available date and time Enter your information Process the payment For bookings via email: Click the envelope icon for your referred psychiatrist In the form, enter your contact details Make sure the subject is set to Book Appointment with Dr [name of psychiatrist] Provide additional information regarding your appointment and what you'd like to talk to your psychiatrist about Submit

Ensure you have a quiet, private space with a stable internet connection. Complete any required forms ahead of time and have your referral and ID ready for your consultation. Make sure your device’s camera and microphone are working correctly. It’s also helpful to jot down any questions or concerns you want to discuss during your appointment. Here's a simple guide to assist you with getting ready for your appointment: Test your video and microphone setup by using Coviu's Pre-Call Test. 5 minutes before your appointment, navigate to the Coviu Waiting Room by clicking Join Video Call in the top menu bar of the website. Click START A VIDEO CALL. Enter your First Name, Last Name, and Phone Number, then click CONTINUE. Wait for your appointment. You will enter a waiting room from where your specialist will bring you in for your appointment.

We use the online video meeting application, Coviu, for all our video consultations. Please ensure that you have connected and enabled your working camera and microphone. Please allocate an additional 5 minutes prior to your appointment to complete the following steps: Click on Join Video Call found in the top menu bar of the website. Follow the prompts to make sure everything is working correctly for your appointment. Enter your name and contact number. Wait for your psychiatrist. If you encounter any technical difficulties, contact our support team immediately for assistance.

To obtain a referral, schedule a visit with your GP and discuss your need for psychiatric services. Once you have your referral, send it to us via email or fax. This step is crucial as it allows us to schedule your initial assessment and ongoing appointments.

To reschedule or cancel your appointment, please contact us at least 48 hours in advance via email or phone. This helps us manage our schedule and offer your slot to another patient in need. Please note that cancellations with less than 48-hour notice will incur a fee of 50% of the total consultation fee. Please refer to our Appointment Policy for additional information.

If you fail to attend your appointment without providing prior notice, no refund will be issued.

Same-day appointments are generally not available. We recommend booking in advance to ensure you get a suitable time. In urgent cases, please contact us to discuss your needs, and we will do our best to accommodate you.

No. As a telepsychiatry service, JAAS Psych only offers online video consultations. This makes us more accessible to our patients, by allowing them to attend their appointment right from the comfort of their home. With consent, patients are, in some cases, able attend their appointment from a support worker's office.

Contact us via email or phone to request a refill. Please allow up to 48 hours for processing. Make sure to request refills well before you run out of your medication to avoid any interruption in your treatment.

For urgent prescriptions, refer to our Medication Policy. Additional fees may apply for expedited processing. Contact us immediately if you have an urgent need, and we will guide you through the process.

Yes, we can send your prescriptions directly to your local pharmacy electronically. Please provide us with the pharmacy’s contact details when requesting your prescription.

Consultation fees vary based on the service and psychiatrist. Below is a list of services to help you get an idea of what to expect, but please keep in mind that these fees may vary as previously mentioned.

Bookings via Halaxy require payment before finalising the booking. Patients will be instructed for other payments and booking types. We accept various payment methods to ensure convenience.

Additional fees may apply for urgent prescriptions, missed appointments, and certain assessments. These will be communicated to you as necessary.

Many of our services are eligible for Medicare rebates. Please check with us to confirm if your specific consultation is covered. We will provide you with the necessary information to claim your rebate.

After your consultation, we will provide you with a receipt that you can submit to Medicare for a rebate. You can claim your rebate online through the Medicare website or at a Medicare office. Please see our Guide to Claiming Your Medicare Rebate for detailed instructions.

If you encounter issues with your Medicare rebate, contact Medicare directly to resolve any problems. We can assist you by providing any necessary documentation or clarification.

If you experience technical difficulties, please contact us immediately for assistance. We will do our best to resolve the issue promptly and ensure your consultation can proceed.

To update your contact information, please send us an email with the new details. Keeping your information up-to-date ensures we can communicate with you effectively.

Yes, you can request a copy of your medical records by completing the Medical Record Release Consent Form available on our Forms Page. We will process your request and provide the records as required.

Although we do strive to meet patient queries in a timely manner, delays do occur. For a direct response please send us an email at info@jaaspsych.com.au