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How to Claim Your Medicare Rebate

Guide to Claiming Your Medicare Rebate for JAAS Psych Services

Australia-Based

Our psychiatrists are located in Australia and governed by Australian law.

Online Appointments

Get access to telepsychiatry services from any eligible area.

Comprehensive Services

Our psychiatrists specialise in various fields and various age groups.

A person sitting at a desk using their laptop

We understand that navigating the Medicare rebate process can be complex, so we’ve created this simple guide to help you claim your rebate for psychiatry services via the Medicare website or app. Remember, while you will receive your invoice before your appointment, you can only claim your rebate after your appointment has been completed. If you encounter any issues, please do not hesitate to contact us for assistance.

Steps to Claim Your Medicare Rebate Online

Step 1

Prepare Your Documents

Ensure you have your JAAS Psych invoice and Medicare card ready. 

Note down the details from your invoice, such as the date of service, provider number, item number, and amount charged.

Step 2

Visit the Medicare Website

Go to the official Medicare website: Medicare Online Services

Step 3

Log In to Your Medicare Account

Click on the “Sign in” button.​ 

Enter your myGov account details and log in.

If you don’t have a myGov account, you will need to create one and link it to your Medicare account.

Step 4

Navigate to the Claim Section

Once logged in, select “Medicare” from the linked services.​

Click on “Submit a claim” under the “Claims” section.

Step 5

Enter Claim Details

Follow the prompts to enter the details from your JAAS Psych invoice: Date of service, Provider number, Item number, Amount charged​

Confirm that the details match your invoice.

Step 6

Submit Your Claim

Review all entered information for accuracy.​

Submit your claim. You will receive a confirmation message once the claim is successfully submitted.

Steps to Claim Your Medicare Rebate via the Medicare App

Step 1

Download the Medicare App

If you haven’t already, download the “Medicare Express Plus” app from the Apple App Store or Google Play Store.

Step 2

Log In to the App

Open the app and log in using your myGov details linked to your Medicare account.

Step 3

Navigate to the Claim Section

From the app’s home screen, select “Claims.”

Step 4

Enter Claim Details

Follow the app’s prompts to enter your invoice details, including: Date of service, Provider number, Item number, Amount charged

Step 5

Submit Your Claim

Review the information for accuracy.​

Tap “Submit.” You will receive a confirmation notification once your claim is processed.

What to Do If You Encounter Issues

If you experience any difficulties while claiming your Medicare rebate, you can try the following steps:

Step 1

Check Information Accuracy

Ensure all the details entered match those on your invoice.

Step 2

Review Medicare Guidelines

Visit the Medicare website for additional information on eligibility and claim requirements.

Step 3

Contact Medicare Support

For technical support or further assistance, contact Medicare directly at 132 011.

Contact JAAS Psych for Assistance

If you are unable to resolve your issue through Medicare, or if you have any questions regarding your invoice or the rebate process, please reach out to us:

Our team is here to assist you and ensure you receive the rebates you are entitled to.

We’re Not An Emergency Service

Telehealth services, including those provided by JAAS Psych, are not for emergencies. In case of immediate risk, dial 000 or visit your local hospital’s emergency department.

If you are seeking additional supports, please see below.

Lifeline

A national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.

Suicide Call Back Service

Suicide Call Back Service offers free professional 24/7 telephone counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.

Beyond Blue

Whether you're seeking mental health information or 24/7 qualified support for you or someone else, Beyond Blue here for you. 

headspace

headspace is Australia’s National Youth Mental Health Foundation, providing early intervention mental health services to 12-25 year olds.

Ready to take the first step towards better mental health? Book your virtual psychiatrist appointment today. Our online booking system is simple and easy to use, allowing you to schedule a consultation at your convenience.

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